Support Center
Get help with organic traceability, certifications, and system support
Phone Support
Speak directly with our support team
USA: +1 (555) 123-4567
Turkey: +90 242 123 4567
Email Support
Send us detailed questions or issues
support@smartharvest.com
quality@smartharvest.com
Live Chat
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Frequently Asked Questions
How can I track my organic strawberry shipment?
You can track your shipment using the lot number, container ID, or batch number on our traceability page. Simply enter any of these identifiers to get real-time tracking information.
What organic certifications do you maintain?
We maintain USDA Organic, EU Organic, and JAS Organic certifications. All our suppliers are certified and regularly audited to ensure compliance with international organic standards.
How do you ensure cold chain integrity during shipping?
We monitor temperature continuously throughout the shipping process. All containers are equipped with temperature sensors that maintain -18°C, and we receive real-time alerts if temperatures deviate from optimal ranges.
Can I get detailed information about a specific lot?
Yes, our traceability system provides complete information from farm origin to final delivery, including supplier details, processing dates, shipping information, and quality certifications for any lot number.
What should I do if I find a quality issue?
Please contact our quality assurance team immediately with the lot number and details of the issue. We can quickly trace the product and take appropriate action to address any concerns.
Office Locations
Turkey Office
Smart Harvest Turkey
Antalya Organic Processing Center
Kepez, Antalya 07320, Turkey
Phone: +90 242 123 4567
Email: turkey@smartharvest.com
USA Office
Smart Harvest USA
Freeze Pack Philadelphia
1234 Cold Storage Ave
Philadelphia, PA 19134, USA
Phone: +1 (555) 123-4567
Email: usa@smartharvest.com